How to reach us
Email is our only customer service channel. Write to support@aiiforge.shop and we will reply within one working day, Monday to Friday, 09:00–17:00 UK time. We do not operate a telephone line or a walk-in counter.
What to include
- Order questions — your order number and the email address you used at checkout.
- Returns — your order number and which items you are sending back. We will reply with the return address and instructions.
- A problem with an item — your order number and a photograph of the fault, which lets us resolve it in one reply instead of three.
- Something you want to buy — the product name or the reference code from the product page.
Response times
| Type of message | Typical reply |
|---|---|
| Order status, delivery, address change | Within 1 working day |
| Return or cancellation request | Within 1 working day |
| Refund confirmation once a return is received | Within 3 working days of receipt |
| Data protection requests | Within 30 days, as required by UK GDPR |
We never ask for your card details by email. If you receive a message claiming to be from AIIFORGE and asking for a card number, a PIN or a password, do not reply to it — forward it to support@aiiforge.shop instead.