Where orders ship from
AIIFORGE does not hold its own warehouse. Orders are fulfilled and dispatched by our sourcing partners, and your parcel may be sent from outside the United Kingdom. This is worth knowing before you order, because it affects both delivery time and the possibility of import charges.
Delivery cost
| Destination | Service | Cost |
|---|---|---|
| United Kingdom | Tracked delivery | £4.95 |
| Everywhere else we ship | International tracked delivery | £9.95 |
Delivery is added to your total at checkout, before you pay. All prices on this site are in pounds sterling (GBP).
Delivery times
| Destination | Typical time after dispatch |
|---|---|
| United Kingdom | 7–14 working days |
| Europe | 10–18 working days |
| United States, Canada, Australia, New Zealand | 10–21 working days |
| Rest of the world | 14–25 working days |
Orders are usually dispatched within 2–4 working days of payment clearing. The times above start from dispatch, not from the moment you order. They are typical times and not guarantees: customs inspections, carrier backlogs and public holidays can extend them.
Import duties and taxes
Because parcels may be sent from outside the United Kingdom, import duty, VAT or a carrier handling fee may be charged when your parcel arrives. Any such charge is set by the destination country and is payable by you, the recipient. It is separate from the price you pay us and we cannot calculate it in advance. If a parcel is refused at customs and returned to sender, we will refund the goods but not the outbound delivery charge.
Where we ship
We ship to most countries. We cannot ship to any destination subject to United Kingdom trade sanctions or export restrictions, or to any address a carrier refuses to serve. If your country cannot be selected at checkout, we do not currently ship there. Email support@aiiforge.shop if you are unsure before ordering.
Tracking
You will receive a dispatch email with a tracking number once your parcel leaves our partner. Tracking can take up to 72 hours to show its first scan. If tracking has not updated for 10 working days, email support@aiiforge.shop with your order number and we will open an enquiry with the carrier.
Incorrect or incomplete addresses
Please check your delivery address carefully before you pay. If you spot a mistake, email support@aiiforge.shop immediately — we can usually correct an address before dispatch, but not after. Parcels lost because of an incorrect address supplied at checkout cannot be refunded.
Split deliveries
An order containing items from more than one category may arrive in more than one parcel, on different days, at no extra cost to you.